Frequently asked Questions (FAQ)
Is it possible to integrate Scan2Lead with our own lead-system?
If you are using your own lead-system to capture visitor data by scanning barcodes from the visitor badges, Scan2Lead offers a RESTful API for integration. A RESTful API (Application Programming Interface) is a programing interface, using ...
Does Scan2Lead offer the sending of automated emails?
Sending emails to your visitors is currently not supported in Scan2Lead.
How long can I use the Scan2Lead SMART app?
The Scan2Lead SMART app on your registered devices, can be used for capturing data during the event and will no longer be possible after the last event day. You still can modify and amend captured data. Note: In case you want to use the Scan2Lead ...
Do I receive an order confirmation for my Scan2Lead order?
After ordering Scan2Lead via the organizer (typically at the web shop of the exhibition), you will immediately (depending on the organizer) receive a order confirmation from the organizer.
Will you send us the captured visitor data via e-mail?
Scan2Lead PORTAL is the central administrative site for managing, exporting and evaluating your visitor data. All captured visitor data is synchronized to the central online Scan2Lead PORTAL accessible by using any standard browser.
How do I connect to the Wi-Fi HOTSPOT at Messe Düsseldorf?
Messe Düsseldorf offers a Wi-Fi called HOTSPOT, where you can use Scan2Lead SMART and Scan2Lead PORTAL. The connection is free of charge. Hint: To download the Scan2Lead SMART app or to reset your Scan2Lead PORTAL password via email you can use the ...
How much does Scan2Lead cost?
Scan2Lead is the lead tracking solution for the exhibition industry. The exact price is defined by the show organizer, which is your contract partner. The Scan2Lead products of exhibitions where Scan2Lead is offered through the organizer, can only ...
How can I contact the Scan2Lead Support?
Telephone and Email support Our Scan2Lead support team is at your side from Monday to Friday from 9.00 AM to 5.00 PM by phone +49 89 4444 33 112. If you want to turn in a support request via Email please send it to support@scan2lead.com or Submit a ...
How and where do I pickup / return my Scan2Lead devices?
You've ordered Scan2Lead COLLECT, Scan2Lead STATION, a rental tablet or rental notebook? 1. Pick up You can collect the devices at our Service-Counter at the exhibition venue. You will find the location and opening hours of our Service-Counter in ...
I ordered Scan2Lead devices but will not be the person who picks them up
You've ordered Scan2Lead COLLECT, Scan2Lead STATION, a rental tablet or rental notebook but are not the person who will pickup or return the devices? No problem, when devices are picked up at our service desk, all you have to do is to name your ...
Is a Wi-Fi connection for my booth included when I order Scan2Lead products?
A Wi-Fi connection for your booth has to be ordered with your stand order and is NOT INCLUDED automatically when you order Scan2Lead products. To use the Scan2Lead products, it is sufficient to use a public Wireless LAN e.g. public Wi-Fi if ...
When do I receive my Scan2Lead login details?
After ordering the Scan2Lead product via the organizer (typically by the web shop of the exhibition), you will receive your Scan2Lead PORTAL Key and, if applicable, your Scan2Lead SMART app licenses information by e-mail, latest 3 weeks before the ...
How and where do I order Scan2Lead products?
Scan2Lead products can only be booked via the show organizer (typically by the web shop of the exhibition). We recommend to place your order minimum 4 weeks before the start of the exhibition to avoid device shortage. You will be able to place last ...
How can I get an additional Scan2Lead SMART license?
If you already have Scan2Lead SMART licenses and you need additional ones, it depends if it is before or during the exhibition. Before the exhibition: Please refer to the exhibitor shop or order and process the additional order like the already ...
What options do I have to capture visitor data at my booth?
Scan2Lead offers 3 different solutions to capture data from visitors at your booth. 1. Scan2Lead SMART With the Scan2Lead SMART app on your smartphone or tablet (Apple and Android), simply hold the camera of your smartphone/tablet up to the barcode ...
What is the Scan2Lead PORTAL?
The Scan2Lead PORTAL is the central administrative site for managing, exporting and evaluating your visitor data. All captured visitor data from the Scan2Lead products (Scan2Lead SMART app, Scan2Lead COLLECT and Scan2Lead STATION) is synchronized to ...