How and where do I pickup / return my Scan2Lead devices?
You've ordered Scan2Lead COLLECT, Scan2Lead STATION, a rental tablet or rental notebook?
1. Pick up
You can collect the devices at our Service-Counter at the exhibition venue. You will find the location and opening hours of our Service-Counter in your Scan2lead PORTAL as well as in the information email sent upfront.
Note: We recommend to already pick up the devices one day before the exhibition starts in order to avoid pickup queues on the first day of the exhibition.
Please return the devices on the last day of the show until 1/2 hour after the end to our Service-Counter at the exhibition venue.
If you're too late to return the devices please send them well packaged and protected with a parcel delivery service at your costs to the following address:
Münchener Str. 23a
85540 Haar bei München
Note: The devices need to arrive latest 5 work days after the end of the show. All non-returned or damaged devices will be invoiced at replacement value!
I ordered Scan2Lead devices but will not be the person who picks them up
You've ordered Scan2Lead COLLECT, Scan2Lead STATION, a rental tablet or rental notebook but are not the person who will pickup or return the devices? No problem, when devices are picked up at our service desk, all you have to do is to name your ...
Can I name my scanning devices?
To name your scanning devices login with your credentials at the Scan2Lead PORTAL select menu Configuration and select My devices Click the button Edit to name the device Note: Names for rental devices can only be defined after pickup.
The scanner does not work ...
There is no scanner light Possible causes the memory of the scanner is full a flat battery you'll have to bring the scanner to our on-site Scan2Lead Service-Counter There is no beep when scanning Possible causes you are scanning an incorrect barcode ...
How and where do I order Scan2Lead products?
Scan2Lead products can only be booked via the show organizer (typically by the web shop of the exhibition). We recommend to place your order minimum 4 weeks before the start of the exhibition to avoid device shortage. You will be able to place last ...
How do I modify the Lead Form?
Using the Scan2Lead PORTAL you will find 'Configuration' - 'Lead Form' to verify the existing lead form. A standard lead form as listed below, is the starting point for your modifications. Note: Modifying questions and answers influences already ...