Why did my leads disappear?

Why did my leads disappear?

When you login at the Scan2Lead PORTAL you will find all captured visitor data records under 'Visitor Data' - 'Visitor Data'.

Hint: You will see the name of the exhibition and your companies name in the right lower corner of the screen. This indicates, that the browser session at the Scan2Lead PORTAL is active.

  1. When an empty parenthesis () is displayed instead of the company name, it indicates an inactive browser session. The visitor data list is empty.
  2. Log off and log on again to activate the session to display the list of visitors again.


    • Related Articles

    • How does the visitor data export file look like?

      When exporting visitor data from the Scan2Lead PORTAL an excel file named Company Name - VisitorData_YYYY.MM.DD_HH.MM.SS.xlsx is downloaded to the local download folder of your PC. Note: The export includes all listed visitor data. In case a filter ...

    • Why do I not see the full list of Visitor Data?

      The most common reasons preventing you from seeing the full list of your captured visitor data are you activated one or more filters you already entered characters in one of the search boxes Using a filter for a range will show the data you want and ...

    • How can I export my visitor data?

      To download your visitor data login with your credentials at the Scan2Lead PORTAL select menu Visitor Data and select Visitor Data Click the Button Export to Excel to download the list of displayed visitors Once the download has finished you will ...

    • Will you send us the captured visitor data via e-mail?

      Scan2Lead PORTAL is the central administrative site for managing, exporting and evaluating your visitor data. All captured visitor data is synchronized to the central online Scan2Lead PORTAL accessible by using any standard browser.

    • How can I edit or delete visitor in Scan2Lead PORTAL

      Edit visitor data Go to Scan2Lead PORTAL and click on 'Visitor Data' - 'Visitor Data' to see the list of the captured visitors select the visitor data you want to edit by clicking on the name  Use the 'Edit' function the details of the visitor are ...