Although the Scan2Lead SMART app is capable of scanning various standard 1D (Code 39, Code 128,..) and 2D (DataMatrix, QR,...) barcodes, there is a specific handling required on most Android devices (independent of Android version or brand) when scanning standard 1D-barcodes.
To successfully scan a regular 1D barcode, you will have to rotate your device into landscape mode to scan the barcode. If required manually focus the camera by tapping the screen in the scanning square or tap the light bulb in the corner.
The successful recognition of the barcode is indicated by showing the customer details.
Hint: turning the device into landscape mode is only required when scanning 1D barcodes on android mobile devices!